Refund & Return Policy
Our Approach
At Arth-wali, every product is handcrafted by Jaipur artisans using traditional handblock printing techniques. Due to the nature of handmade processes, slight variations in color and print are natural and not considered defects, but a mark of authenticity.
Return Eligibility
We accept returns only under the following conditions:
- Product received is damaged or defective
- Incorrect product delivered
- Product has a major manufacturing issue
To be eligible, the item must be unused, unwashed, and in its original packaging with all tags intact.
Non-Returnable Items
The following items are not eligible for returns:
- Customized or personalized orders
- Bulk or wholesale orders (unless damaged/defective)
- Products purchased during sale or clearance
- Minor color or print variations due to handblock printing
Return Request Timeline
Customers must raise a return request within 48 hours of delivery. Requests made after this period may not be accepted.
To initiate a return, contact us with:
- Order ID
- Clear images of the product
- Reason for return
Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
- In case of Cash on Delivery (COD), refunds will be processed via bank transfer
Exchange Policy
We offer exchanges only for defective or incorrect products, subject to availability. If the requested item is unavailable, a refund will be initiated.
Reverse Pickup
- Reverse pickup will be arranged by Arth-wali where service is available
- In other cases, customers may be requested to ship the product to our address
- Shipping charges may be reimbursed for valid return cases
Cancellation Policy
Orders can be cancelled within 12 hours of placing the order. Once the order is processed or shipped, cancellation requests will not be accepted.
Important Note
As our products are handcrafted by Jaipur artisans, slight irregularities in print, texture, or color are inherent to handblock printing and should be appreciated as part of the product’s uniqueness.
Need Help?
For any queries regarding returns, refunds, or exchanges, feel free to reach out to our support team. We are always happy to assist you and ensure a smooth experience.